Zuri Cleaning Services
Last updated: [05/2025]

These Terms of Service (“Terms”) govern your access to and use of Zuri Cleaning Services (“Zuri”, “we”, “our”, or “us”), whether you’re a residential or commercial client. By booking or using our services, you agree to be bound by these Terms.

About Zuri Cleaning Services

Zuri Cleaning Services provides professional cleaning solutions to both residential and commercial clients in Stoke-on-Trent and surrounding areas. Our services are delivered through a vetted network of independent self-employed cleaners.

Service Scope

We offer, but are not limited to:

• Domestic home cleaning

• End-of-tenancy and deep cleans

• Office and commercial cleaning

• Salon, dental, warehouse, and industrial site cleaning

• One-off and ongoing cleaning contracts

A detailed scope of work will be agreed upon before service commencement.

Subcontracted Work

Zuri operates using self-employed subcontractors. These individuals are not employees of Zuri but are vetted to meet quality and legal standards. While Zuri coordinates and manages bookings, cleaners work under their own liability and independence.

Bookings and Confirmations

All bookings must be confirmed in writing (email, WhatsApp, or booking form). A service is only confirmed when you receive written acknowledgment from Zuri.

Pricing and Payments

• Prices are quoted prior to service based on the property, frequency, and tasks

• All prices are in GBP and may include VAT where applicable

• Payment is due in advance for one-off jobs, or within 7 days of invoice for ongoing contracts

• We reserve the right to suspend service for non-payment

• Accepted payment methods: Bank transfer, card (if offered), or other agreed channels

Cancellations and No-Show Policy

Domestic Clients:

• Cancel or reschedule with 24 hours’ notice to avoid a charge

• Less than 24 hours’ notice may incur a 50% fee

• Missed appointments with no access may be charged full fee

Commercial Clients:

• Cancel or reschedule with 48 hours’ notice

• Contracts may have specific terms outlined in a signed agreement

Access to Property

You agree to provide safe and legal access to the premises at the agreed time. If access is not available or unsafe, the service will be cancelled and may be charged.

Client Responsibilities

• Provide accurate information about the premises and requirements

• Notify us of any risks (pets, alarms, fragile items, hazardous materials)

• Ensure a safe environment for cleaners

• Report any dissatisfaction or issues within 24 hours of the visit

Zuri's Responsibilities

• Assign a suitable cleaner based on your needs

• Ensure the subcontractor is vetted and qualified

• Respond to feedback and service issues promptly

• Coordinate replacement cleaners if the assigned cleaner is unavailable

Damage and Liability

Cleaners carry their own public liability insurance. Zuri is not responsible for damage or loss unless caused by direct negligence on our part. Any claims must be reported within 24 hours of the incident.

Satisfaction Guarantee

If you are unhappy with a service, contact us within 24 hours. Depending on the situation, we may offer a partial refund, free re-clean, or credit toward future services.

Termination of Service

Zuri may terminate service at any time due to:

• Repeated cancellations or non-payment

• Unsafe working conditions

• Abusive or inappropriate behavior

• Breach of these Terms

Clients may also terminate ongoing services with 7 days’ notice, unless otherwise stated in a separate agreement.

Data & Privacy

Your data will be stored and handled in accordance with GDPR. We do not sell or share your data. For full details, refer to our [Privacy Policy].

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

Contact

For questions, complaints, or requests, contact:
Support@zuricleaningservices.co.uk
07462742641
🌐 www.zuricleaning.co.uk