Privacy Policy

Zuri Cleaning Services
Last Updated: 05/2025

This Privacy Policy explains how Zuri Cleaning Services (“Zuri”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information. It applies to all clients, website visitors, job applicants, subcontractors, and anyone interacting with us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Zuri Cleaning Services provides residential and commercial cleaning across Stoke-on-Trent and surrounding areas. We operate using a network of self-employed subcontractors and coordinate services via digital platforms, forms, and direct communication.

What Personal Data We Collect

Depending on your interaction with us, we may collect:

From Clients:

  • Full name

  • Address of service

  • Contact information (phone, email, WhatsApp)

  • Service details and preferences

  • Payment and billing information

  • Any special instructions or property access notes

From Subcontractor Applicants:

  • Full name and contact details

  • Address and ID for right-to-work verification

  • Work experience

  • Availability

  • Insurance status

  • DBS or background checks (if required)

From Website/Forms:

  • IP address

  • Browser and device type

  • Referral source

  • Form submission data (quotes, applications, etc.)

How We Use Your Data

We use your information to:

  • Provide cleaning services and manage bookings

  • Communicate with you about services, quotes, or job opportunities

  • Respond to enquiries or complaints

  • Maintain records for accounting and legal purposes

  • Improve our services and site functionality

  • Vet and coordinate subcontractors

  • Comply with legal obligations

Lawful Basis for Processing

We only process data when legally permitted. Our lawful bases include:

  • Contractual necessity – to deliver agreed services

  • Legal obligation – e.g., right-to-work checks, invoicing

  • Legitimate interest – e.g., business operations, service improvement

  • Consent – for marketing communications (where applicable)

Data Sharing and Disclosure

We do not sell your data. We may share your data with:

  • Subcontracted cleaners assigned to your job

  • Third-party service providers (e.g. email, form tools, invoicing platforms)

  • Legal or regulatory authorities if required

  • Insurance providers (if a claim is made)

All subcontractors and partners are required to protect your data and comply with UK GDPR.

How We Store and Protect Your Data

We use secure digital systems including:

  • Google Workspace (for forms, emails, cloud storage)

  • WhatsApp and mobile devices with screen lock and encryption

  • Secure invoicing and CRM software

We retain personal data only for as long as necessary. Client and job records may be held for up to 6 years to comply with HMRC requirements.

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent (for marketing, etc.)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at [Insert contact email].

Cookies & Website Tracking

Our website may use cookies or tracking tools (e.g. Google Analytics) to improve user experience. You can control cookies in your browser settings. No personal data is collected via cookies without consent.

Third-Party Links

Our website and communications may include links to third-party sites. We are not responsible for the privacy practices of those sites.

Updates to This Policy

We may update this Privacy Policy to reflect changes in law or business operations. Updates will be posted on our website with the revised date.

Contact Us

If you have any questions or requests about your data, contact us at:
Support@zuricleaningservices.co.uk
07462742641
🌐 www.zuricleaning.co.uk